At The Wires Zone, we want to make sure that you are completely satisfied. If for some reason you aren't happy with an item on your order and want to return it, we make returns and refunds extremely simple.
30-Day Money-Back Guarantee
Any complete, like-new item returned within 30-days of order date can be returned for a refund or replacement. However, we reserve the right to charge a restocking fee of up to 20% of the order. All returned items must include the original packaging and all contents (such as packaging material, adapters, harnesses, and manuals). Any items found to be defective at the time of purchase or damaged during shipping can also be replaced. After 30 days, the manufacturer warranty will apply. We can provide you with the information you will need and you will need to contact them directly.
If returned items are not in like-new condition, we may refuse a return or charge a higher restocking fee. Items not in like-new condition include, but are not limited to: items missing original item packaging, used items, installed items, abused or physically damaged items, items missing parts, items damaged due to improper return shipping, items with a different serial number or defaced serial number, pre-cut wire.
You are always responsible for the return shipping regardless of the reason for the return. We offer Free Shipping on most of our items and if an exchange is requested we will ship your replacement item in most cases for free as long as your item is returned during our 30 day guarantee.
To return or exchange an item, please first contact us at 1-877-778-7938 or via email at firstname.lastname@example.org or via Chat with Live Support and we will provide you with detailed return instructions based on the item you are returning/exchanging.
Returns are typically processed within 5-7 business days from receipt. Funds will be returned via the original payment method. We will credit for the item only, shipping fee may be deducted from refunds on items with Free Shipping.
Exchanges are typically processed within 3 business days from receipt.